ServiceNow Resources

How does it work?

Whether you don’t have a fully staffed ServiceNow administrator, or you simply want to supplement your admin/developer resources with time from a ServiceNow expert, Real Solutions remote administration and developer service can help! Real Solutions remote administration and developer means you can rest assured that your ITSM solution is in the hands of experts. With the remote admin or developer program, you simply purchase a resource for a specified duration (typically semi-annually).

As a Real Solutions remote admin or developer customer, you will have access to our experienced resources when you need them. All of our work will be done in your development environment and packaged up in a manner that is easy for you to test and move into production. By engaging Real Solutions remote admin you can assign these everyday tasks to us. Let us help you catch up on your backlog or free up your valuable resources!

What do you get?

Regular Maintenance

Regular maintenance consist of configuration support; minor workflow changes, configuring forms, configuring lists, administering applications and modules, administering reports, etc.

ServiceNow Roles: admin

ServiceNow Development

creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, etc. developing custom applications  within the ServiceNow platform from the ground up.

ServiceNow Roles: developer

Architecture Consultation

Help develop methodical specifications, models and guidelines for your ServiceNow instance. This includes core and custom application development.

ServiceNow Roles: developer

Customized Documentation

Creation of technical specifications, change request, knowledge articles, etc.

ServiceNow Roles: admin, developer

Great Customer Service

We take our job serious, so we work to ensure our clients maintain a good experience through all of our interactions. Understanding that we can always make improvements we make it a point to listen first and talk after.

ServiceNow Roles: admin, developer

Quality Results

At the end of the day results are one of the most important aspects in any job. We always go the extra mile to ensure our deliverable is the best quality we can offer.

ServiceNow Roles: admin, developer

why choose us?

We live and breath ServiceNow!

We make it a point to stay up to date on what’s going on in the ServiceNow universe. We invest time and money, sending our service now admin/developers to new classes and conferences to ensure we continue to be knowledgeable on the product.

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Flat Rates!

We understand finding the right resource that meets your set budget can be hard! That is why we offer flat rates for our ServiceNow admin and developer programs. This makes it easier for you to forecast out how much it will cost at a moment notice. No smoke. No mirrors. Just transparent service.

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We become part of your team!

Your team admin or developer will integrate into your team; making easier on you for communication. All of our resources are Real Solutions U.S. employees and can attend meetings, production calls, and what ever else may come up in your company’s daily work day.

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What is ServiceNow?

ServiceNow resources we currently offer


administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions.


developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, etc.  developing custom applications  within the ServiceNow platform from the ground up

Request a ServiceNow resource today!